FXOpen Launches Customer Support Portal

FXOpen,one of the world’s leading Forex brokerage companies, is delighted to announce the launch of a Customer Support Portal – support.fxopen.com. The key target of the project is to reorganise the customer support process and implement a number of new opportunities. 

The Customer Support Portal is a specialised, user-friendly system designed specifically for FXOpen clients. We have introduced some valuable options for the company’s clients e.g.,tailored advice from the specialist online support team with immediate effect, query placement and status monitoring.

With the development of the project, the FXOpen product users will become more independent and self-contained in solving a number oftechnical and finance-related issues. Each participant will have access to detailed descriptions of the company’s focus areas and the services provided.

The launch of the Customer Support Portal will enable FXOpen clients to:
[list][*]- enter a chat room and start a conversation with a support team operator;[*]- make queries to the appropriate departments, update their requests and follow the problem resolution process;[*]- get the required information from the company’s knowledge base – FXOpen Help – in full.  [/list]FXOpen clients will have the opportunity to assess the quality support received, enabling us to improve the efficiency, refine internal processes and deliver a first-class customer service.

To log into the portal simply use MyFXOpen details.

Currently FXOpen clients are provided with an opportunity of sending tickets to the customer support service and consulting the company’s operator online. An extensive knowledge base is being created within the project. It will help to familiarise users with FXOpen services,activities and terms of business within a short time span.

FXOpen cares about its customers’ interests and applies maximum efforts to make the cooperation with the company convenient and transparent.

Follow the discussion on FXOpen Forum.

Best Regards,
FXOpen NZ Limited
Customer Service
E-mail: support@fxopen.com
FXOpen Live Chat (24/5)

FXOpen Announces Second Round of Forex Article Contest

FXOpen is glad to announce the second round of the Forex Article Contest that was first launched by the company in September 2013.

The next round of the competition is scheduled to be held between 11th November and 13th December. Thus, the rewarding ceremony will take place right on New Year’s Eve.

The Forex Article Contestis a great chance for Forex traders and spectators alike not only to win the prize money but also to discover their hidden talents and reveal their creative personalities by writing about Forex specifics.

The new competition will have some peculiar features making it different from the previous one. This time there will be 5 main prizesfor the authors of the best articles about Forex. The contest organizers have also decided not to limit participants’ creativity and merged the two categories “Forex Theory” and “Forex Success Story” into one being “Forex Trading.”

To take part in the second round of the competition simply send aquality Forex-related material and watch the voting process in the social networks. The networkers’ activity will help FXOpen representatives to determine the winner i.e., the author of the most popular article. He will receive US$500 as the main prize.

For new details on the contest terms, please, visit the FXOpen Forum.

Best Regards,
FXOpen NZ Limited
Customer Service

FXOpen Gets another Award at Moscow Forex Expo 2013

FXOpen, one of the world’s leading brokerage companies in the Forex market, has been awarded at Moscow Forex Expo 2013 for the best trading conditions in micro accounts for beginners in Forex. The exhibition was traditionally held in the Radisson Slavyanskaya Hotel in Moscow on November 1-2, 2013.


Moscow Forex Expo 2013is a major Forex exhibition that regularly brings together representatives of various brokerage and investment companies, banks and dealing centers. The participants of the event gladly share their experience, provide competent analysis of the current market situation and try to absorb progressive ideas and tendencies in the foreign exchange segment.

The event organizers prepared an ambitious program with numerous master-classes and seminars. Professionals were offered to take part inthe B2B forum with a chance to socialize with international colleagues and exchange the accumulated experience.

For great contribution and achievements in the industry FXOpen was honored as the best broker offering loyal trading conditions in micro accounts. The whole scope of the company’s services along with the potential of its Partnership programs was highly appreciated by the reputable judges and the audience. FXOpen was also praised for technological superiority of its ECN accounts for which the company had previously received a few awards. Thus, according to the Masterforex-Vindependent Forex Broker rating, FXOpen was named the Best ECN Broker 2012.

FXOpen would like to take this opportunity to thank its clients and exhibition organizers for giving their vote of confidence.

Follow the discussion of the event on FXOpen Forum.

Best Regards,
FXOpen NZ Limited
Customer Service

One Click Trading and Level 2 Plugin – Version 1.14

FXOpen has recently implemented a new version of the One Click Trading & Level 2 Plugin into its trading system. The application

efficiency has been boosted with new functionality that is supposed tobe appreciated by the tool users.

The list of Version 1.14 updates includes:

[list][*]-Full-fledged support of STP accounts has been implemented[*]- Histogram visualization has been improved and 'real price'

mode has been added in addition to default 'real volume' mode[*]- Visualization of the market depth is improved [*]- OCTL2 keeps

working even without TTS connection/quotes [*]- MT4 trade operation time spent is displayed in ms (in experts terminal panel)[/list]

FXOpen team keeps on working to deploy new features of the plugin and hopes for your feedback on the tool operation.

Your opinion is important for us – join the discussion at FXOpen Forum and tell us what you think.

Download the latest version of One Click Trading and Level 2 Plugin.

For more information see FXOpen Help.

Best Regards,
FXOpen NZ Limited
Customer Service
E-mail: support@fxopen.com
FXOpen Live Chat (24/5)

Ready for Changes? Join Scalping Virtuoso – New ForexCup Competition!

ForexCup is pleased to announce the launch of a new paid competition – Scalping Virtuoso. Forex contests fans will definitely like a new format of the weekly competition and appreciate its benefits.

ForexCup team traditionally held the weekly contests for free, while participation in the monthly competitions required a small entry fee.The weekly format, however, appeared to be very popular with traders.Thus, ForexCup team came up with an idea for Scalping Virtuoso lasting only a week. The competition is open to all, willing to demonstrate their perfect trading skills. Register now and join the ranks of the most ambitious Forex traders! 
 
What is Scalping Virtuoso? This is a paid weekly contest with small entry fees, 90% of which constitute the prize pool. The distinguished feature of the competition is the ability to use scalping and various Expert Advisers at traders’ option. Sounds great, doesn’t it?

Scalping Virtuoso characteristics:

[*]7 prizes;
[*]a guaranteed prize fund of US$300;
[*]a small entry fee of US$5- it will curb competition and raise the prize fund sum (the more traders participate in the contest the greater the sum of the prizes are);
[*]5 trading days – the most suitable trading period – it’s checked!
[*]a chance to use any EA possible and scalp!

Ready to demonstrate your virtuosity? Scalping Virtuoso is waiting for the winners!

REGISTRATION

Important! To participate in the competition you should have at least US$5 in your eWallet. You can deposit funds via any payment systems available in MyFXOpen personal area. You can also transfer funds from your trading accounts in the company to the eWallet. Go to MyFXOpen.   

Key dates:

[*]November 25, 2013 – registration ends;
[*]November 25, 2013 – competition starts;
[*]November 29, 2013 – competition ends;
[*]December 2, 2013 – summing-up.

Prizes:
[*]1st place – 40% of bonus fund;
[*]2nd place – 25% of bonus fund;
[*]3rd place – 15% of bonus fund;
[*]4th place – 10% of bonus fund;
[*]5th place – 5% of bonus fund;
[*]6th place – 3% of bonus fund;
[*]7th place – 2% of bonus fund.

Terms of the contest:
[*]Entry fee – US$5;
[*]Trading instruments: 49 currency pairs, metals;
[*]Contest account: competition ECN;
[*]Start-up deposit: US$5,000;
[*]Leverage: 1:100;
[*]EAs: allowed;
[*]Locking: allowed;
[*]Lot volume: from 0.1 to 1 (maximum 1 lot per order);
[*]Number of orders, opened at a time (including pending orders): maximum 5.

Dear Traders,

Note,please, that your trades are automatically closed at the end of thecontest. Therefore, the closing price may be either the same as the market closing price, or it may differ from it. It is reasoned by thefact that your trades are usually closed not immediately, but with some delay.

Basic requirements to be eligible for a prize/bonus:

- Make at least one post in the corresponding thread of FXOpen Forum (otherwise prizes and bonuses will be abolished);
- Make at least 5 trades of 5 lots’ total volume during the contest – increase your start-up deposit (it should be more than US$5,000 to be eligible for a bonus);
- Give an interviewafter the contest results are announced (the list of questions is provided by the ForexCup team). This is an obligatory requirement to receive the main prize.

For full details of prize withdrawal, bonus withdrawal, bonus calculation - click HERE.

Useful links:

[*]How to participate in competitions;
[*]Competition Rules;
[*]FAQ;
[*]Guide on ForexCup Prizes and Bonuses;
[*]Contest Forum thread