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#11 16-12-2011 08:12:28

johnedward
Admin & Trader
From: Paris - France
Registered: 21-12-2009
Posts: 3863
Website

Re: InstaForex Hot Line

I highly recommend that people stay away from InstaForex. They are dishonest and they refuse to address the situation I mentioned here. They are - by far - the WORST broker I've ever had to deal with.


"Anything worth having is worth going for - all the way." - J.R. Ewing

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#12 16-12-2011 15:22:04

IFXKirill
Member
From: Russian Federation
Registered: 29-11-2011
Posts: 7

Re: InstaForex Hot Line

johnedward wrote:

I highly recommend that people stay away from InstaForex. They are dishonest and they refuse to address the situation I mentioned here. They are - by far - the WORST broker I've ever had to deal with.

Dear Admin, did you read the Partnership Agreement?

Please take a look at the point 9.2. :

9.2. The Company is obliged to pay a Partner commission only in case a Partner has attracted not less than 3 active in trading Clients;

You have attracted only1 client, we can restore your comission only if you have 3 or more clients.

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#13 16-12-2011 18:33:04

johnedward
Admin & Trader
From: Paris - France
Registered: 21-12-2009
Posts: 3863
Website

Re: InstaForex Hot Line

Ok, sounds good to me. HOWEVER, why did the commission sums disappear from my account? They should still be listed there (right now, it says I have just .03€ in my account). When I called, I was told that these commissions were cancelled. I'm fine with waiting until I have 3 clients, but these commissions I earned last summer should be reinstated and appear in my account! According to your customer service, they were outright "cancelled".

Also disturbing is the fact that I emailed Instaforex about this several times. Never got an answer. Ignoring a problem does not make it go away, it only makes things worse.


"Anything worth having is worth going for - all the way." - J.R. Ewing

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#14 20-01-2012 09:55:12

IFXKirill
Member
From: Russian Federation
Registered: 29-11-2011
Posts: 7

Re: InstaForex Hot Line

johnedward wrote:

Ok, sounds good to me. HOWEVER, why did the commission sums disappear from my account? They should still be listed there (right now, it says I have just .03€ in my account). When I called, I was told that these commissions were cancelled. I'm fine with waiting until I have 3 clients, but these commissions I earned last summer should be reinstated and appear in my account! According to your customer service, they were outright "cancelled".

Also disturbing is the fact that I emailed Instaforex about this several times. Never got an answer. Ignoring a problem does not make it go away, it only makes things worse.

Why you deleted my posts?

As I already say we can`t restore your commission:

9.2. The Company is obliged to pay a Partner commission only in case a Partner has attracted not less than 3 active in trading Clients;

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#15 23-01-2012 11:26:45

johnedward
Admin & Trader
From: Paris - France
Registered: 21-12-2009
Posts: 3863
Website

Re: InstaForex Hot Line

I will be deleting all further posts until my commissions are restored in my account.

I'm fine with point 9.2: but it this point only pertains to the PAYMENT of these commissions, they should still APPEAR in my account as they did before. Until those accrued commissions reappear in my account, all further posts will be deleted from now on.


"Anything worth having is worth going for - all the way." - J.R. Ewing

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